In recent years, virtual reality (VR) has transformed from a niche technology to an increasingly valuable tool in training and learning environments. VR training offers immersive, controlled, and engaging experiences that traditional methods often struggle to match. Studies and industry experts highlight VR’s effectiveness in training diverse skills—from soft skills like empathy to critical technical skills required in high-stakes fields like healthcare and aviation. This article explores the unique benefits of VR learning based on insights from experts and research by thought leaders in the field.
Enhanced Retention Through Immersion
One of the most significant advantages of VR learning is its ability to enhance information retention. Research indicates that VR is highly effective for memory retention due to its immersive, multi-sensory qualities. When learning environments engage multiple senses, the information is often stored in what experts call “autobiographical associative networks,” which resemble real-life memories rather than isolated video or text-based learning sessions. Sarah Thompson explains that VR training often results in stronger, long-lasting memories, especially compared to traditional 2D video and text-based content [6]. This immersive quality helps learners feel they are living the experience, which, according to research, enhances the recall of critical skills and information [4].
In addition to memory retention, VR provides repeatable exposure to complex or challenging scenarios. This repetition solidifies learning without the real-world constraints of costly resources or risks associated with hands-on training. For example, learning to handle emergency procedures in a healthcare or aviation setting can be simulated repeatedly in VR without putting people or resources at risk.
Safe and Controlled Learning Environments
VR enables learners to engage in potentially hazardous scenarios within a safe and controlled environment. According to researchers, VR is a powerful tool for training in industries where safety is paramount, such as healthcare, construction, and military settings [5, 3]. By replicating high-stress environments, learners can develop confidence and competence without real-world consequences. For instance, in healthcare, practitioners can repeatedly practice delicate procedures, refine their techniques, and gain confidence before performing on actual patients [6].
Verizon’s experience, as discussed by Derek Belch from Strivr, underscores the power of VR in preparing employees for high-stress scenarios, such as armed robberies. In a safe VR setting, Verizon retail associates learned to manage their emotions and prioritize customer and personal safety [1]. Following the training, 97% of participants reported feeling better equipped to handle such situations. This benefit extends beyond physical safety; it also encompasses emotional preparedness, allowing learners to practice managing high-stakes situations and emotions in a way traditional training can rarely achieve.
Improved Onboarding and Reduced Turnover
Onboarding and role previews in VR have also proven effective in reducing employee turnover. When new hires have realistic previews of their roles, they’re less likely to feel overwhelmed, thus reducing early attrition. Derek Belch notes that VR simulations give employees an accurate portrayal of the work environment, allowing them to acclimate before stepping into a real-world setting [1]. For instance, a global shipping company using VR training saw significantly improved retention rates among loading dock workers who could preview and mentally prepare for their job duties ahead of time.
Development of Soft Skills and Emotional Intelligence
In addition to technical skills, VR excels at developing soft skills, which are essential in roles that require empathy, customer service, and leadership. Amir Bozorgzadeh in VentureBeat highlights VR’s ability to foster empathy and emotional intelligence [2]. Unlike conventional role-playing exercises, VR places learners in realistic, emotionally engaging scenarios that foster understanding and responsiveness. Bozorgzadeh points to VR’s capacity to simulate complex interpersonal interactions, such as dealing with difficult customers or leading a team under stress. This immersive training approach is critical for enhancing employees’ ability to respond appropriately in emotionally charged situations.
Scalable Training Solutions with Data-Driven Insights
Another unique benefit of VR training is its scalability and data analytics capabilities. Large organizations can implement VR to offer consistent training experiences across global locations, making it possible to provide a uniform training program regardless of geographical boundaries [1, 7]. VR enables companies to gather data on trainees’ progress, which informs further training needs and curriculum development. VR technology tracks learner behavior and reactions, providing insights that help optimize training content and methods.
Minimal Disruption and Cost-Effective Training
VR training offers an economical solution to the disruption and high costs of traditional training. By allowing employees to practice skills and scenarios in a virtual setting, companies minimize the need for physical resources and avoid the downtime associated with on-site training. For example, JetBlue successfully utilized VR for aircraft inspection training, reducing training costs and business interruptions since VR simulations eliminated the need for actual aircraft. As Belch explains, VR enables on-demand access to high-quality training material, reducing logistical challenges and expenses associated with traditional training setups [1, 7].
Conclusion
As VR technology continues to evolve, its benefits for learning and training are becoming increasingly evident. From improved retention and safe practice environments to reduced turnover and scalable solutions, VR offers organizations a powerful tool to enhance skill development. As Sarah Thompson and other experts suggest, VR’s immersive, engaging experiences allow learners to build lasting memories, ultimately resulting in higher retention and a more competent workforce. The scalability, cost savings, and data-driven insights make VR a practical solution across industries, from healthcare and aviation to retail and beyond.
In a rapidly changing world where skills and adaptability are more important than ever, VR is not just a trendy tool; it’s an investment in the future of effective, safe, and accessible learning.
References
- Belch, Derek. Upskilling at Scale: How Virtual Reality Is Revolutionizing Employee Training. Spiceworks, 16 Dec 2021.
- Bozorgzadeh, Amir. The Future of Immersive Education Will Be Live, Social, and Personalized. VentureBeat, 26 Jul 2019.
- DeMarinis, Tony. Real Learning in a Virtual World: How VR Can Improve Learning and Training Outcomes. Deloitte Insights, 14 Aug 2018.
- Dinsmore, Alejandro, Research Backs Benefits of VR Training. Association for Talent Development. 07 Jun 2018.
- Moore, H. Frank; Masoud Gheisari. A Review of Virtual and Mixed Reality Applications in Construction Safety Literature. Safety, 12 Aug 2019.
- Thompson, Sarah. Medical Education in the Online Era: Top Facts You Should Know. The Art of Healthy Living, 08 Feb 2024.
- VR & Its Ability to Scale Immersive Learning. Strivr blog, n.d.